I conducted gap analyses to identify process inefficiencies and provided actionable recommendations for improvement. I developed functional specifications and designed workflow diagrams to support system enhancements. Serving as a liaison between technical teams and business units, I ensured effective and clear communication across all stakeholders. I also created reports, dashboards, and data visualizations to support data-driven decision-making. Additionally, I contributed to the delivery of HR management solutions, focusing on talent development and organizational culture initiatives.

I gathered business requirements directly from customers to gain a deep understanding of their needs and operational processes. Based on these insights, I created business blueprints and workflow diagrams to clearly map out the existing and proposed flows. I was responsible for transferring data into the SAP system using the Data Transfer Workbench (DTW), ensuring accuracy and efficiency. Additionally, I provided training on key SAP modules—including Sales, Purchasing, Inventory, Production, and Banking—to help users navigate the system effectively. To further support business analysis, I developed custom reports using Crystal Reports and SQL tailored to specific operational needs.

I managed customer operations by providing tailored suggestions and solutions to meet their specific needs. In collaboration with multiple departments within the factory, I helped streamline operations and improve workflow efficiency. My responsibilities also included creating technical drawings using AutoCAD, issuing sales orders, generating sales reports, and ensuring that customer requirements were accurately captured and fulfilled.